Aptean Recruitment Drive 2021:
Aptean is looking for fresh graduates to work as Support Analysts in Madurai, India. A comprehensive job description with eligibility requirements can be found below.
About the business: Do you want to be a part of a company where strong energy meets intelligence? Aptean wants to collaborate with you if you enjoy solving riddles and working in a collaborative setting.
Aptean offers ERP, supply chain management, and customer experience solutions tailored to specific sectors. Organizations do not have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to accomplish things they were never designed to do in today's fast-paced, highly competitive environment.
Aptean is on a mission to put a stop to workarounds by providing industry-specific solutions rather than generic software, expert help rather than leaving you to fend for yourself, and a constant influx of fresh ideas rather than the status quo. That's why Aptean helps over 7,000 highly specialized firms in more than 20 industries and 74 countries streamline their daily operations.
Details about Aptean's Recruitment in 2021:
Job Title: Support Analyst
Qualification: BE/ B.Tech/ MCA/ M.Sc/ MCA
Experience: 0–1 year
Salary: 3 LPA+
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Eligibility Criteria for Aptean's Recruitment in 2021:
- BE/ B.Tech/ MCA/ M.Sc (Computers)
- 0–1 year of experience
- 2019 and 2020 are the years in which the law will be repealed.
- 60 percent and higher in 10th, 12th, Graduation, and Post-Graduation aggregate
- Streams of preference : Any
Description of the Position:
- SQL Support, Troubleshooting, Debugging, Active Directory Shift are some of the requirements: Night Shift
- Supporting products/applications based on Microsoft technology such as Windows and Active Directory is a plus.
- Skills in debugging code (not writing the code, but just reading through the code and understanding the logic).
- Having a good understanding of databases, such as SQL, is essential (writing queries, running performance tools etc.)
- Communication skills (both written and vocal) are exceptional.
Responsibilities of the Job:
- Proficiency in technology
- Advanced problem analysis and isolation of problems with a high level of difficulty are required.
- Customer issues should be replicated in-house.
- Create articles for our internal knowledgebase.
- Ability to quickly learn a wide range of technology
- Using an incident tracking system, document customer problem information, recommendations, and resolution in a clear and straightforward manner.
- Ascertain that the telephone ACD queue is adequately covered.
- Communicate effectively with customers and management, and provide regular updates.
Teamwork & Leadership:
- Achieve and sustain specific KPAs, such as the number of cases closed or issues resolved, as well as other pre-determined objectives.
- Set realistic personal training and product certification goals with the Technical Support Manager.
- Qualifications and Requirements for Leadership and Entrepreneurship (Excellence Orientation) Qualifications.
- Ability to recognize important issues in the field and communicate them to management in a timely manner.
- With a strong desire to lead by example, this is a can-do mentality.
- Self-motivation and the ability to follow instructions.
Communication in the Workplace:
- It is necessary to have a positive customer service attitude and the ability to interact with customers in a professional manner.
- Must be able to work in a fast-paced atmosphere and use discretion while dealing with consumer calls and giving technical support.
- Communication abilities that are both written and vocal are essential.
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